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Skip Navigation LinksHome > Consumer Protection > Consumer Protection Code Online > Chapter11: Records and Compliance

Chapter 11: Records and Compliance 

CLARIFICATION OF SCOPE

Payment Services and Electronic Money 

Where regulated entities are providing payment services and/or issuing electronic money, only Provisions 11.5 to 11.10 apply. 

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Consumer Protection
  • Consumer Information
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  • > Consumer Protection Code Online
    • Chapter 01: Scope
    • Chapter 02: General Principles
    • Chapter 03: General Requirements
    • Chapter 04: Provision of Information
    • Chapter 05: Knowing the Consumer and Suitability
    • Chapter 06: Post Sale Information Requirements
    • Chapter 07: Rebates and Claims Processing
    • Chapter 08: Arrears Handling
    • Chapter 09: Advertising
    • Chapter10: Errors and Complaints Resolution
    • > Chapter11: Records and Compliance
      • Records
      • Compliance with this Code
    • Chapter12: Definitions
    • Appendix A: Key Features Document for Tracker Bonds
    • Appendix B: PRSA (Personal Retirement Savings Account)
    • Appendix C: Non Standard Personal Retirement Savings Account

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