Exchange of damaged/unfit euro coins
The Bank will provide for reimbursement or, if appropriate, replacement of euro coins that have become unfit due to long circulation or accident.
The Bank may decide to refuse reimbursement of euro coins unfit for circulation which have been altered either deliberately or by a process that could be reasonably expected to have the effect of so altering them (this does not affect the replacement of coins that have been collected for charitable purposes, such as 'fountain coins').
The Central Bank of Ireland reserves the right to withhold a handling fee of the nominal value of the submitted coin (further details provided below).
Where the acceptance or processing of euro coins constitutes a health risk for handlers, or where a submission fails to meet the packaging and labelling standards set out below, the Bank may refuse to accept such coins.
For further information click here to view the relevant EU Regulation (Regulation (EU) No 1210/2010 of the European Parliament and of the Council of 15 December 2010 concerning authentication of euro coins and handling of euro coins unfit for circulation).
Submission of coins
All euro coin should be packaged in line with standards as detailed below and the exchange form set out below should be completed in full and presented together with the properly packaged coin. A copy of your photographic ID should be included with the completed form.
Click here for form for exchange of unfit/damaged euro coins
Submissions of low volume amounts, i.e. less than one full bag of each denomination (as set out below), can also be made in person at the Tellers Section at our Dame Street premises. Opening hours are 10:00 – 15:30 Monday to Friday, excluding bank holidays. The contact number is +353 1 224 6110. A receipt will be issued and the coin sent to our Currency Issue Department for verification.
Submissions of any higher amounts will only be accepted by prior arrangement with our Currency Issue Department. The contact number is +353 1 2198610.
Reimbursement of any amount of euro coin is subject to the satisfactory completion of verification/authentication checks prior to reimbursement.
Reimbursement payments will be made directly into your bank account for the appropriate amount, usually within 20 working days dependent on size of the lodgement, subject to satisfactory compliance with our verification and authentication checks.
Coins should be sorted per denomination in standardised packaging as follows:
(a) the bags or boxes shall comprise:
- 500 coins for each of the denominations of EUR 2 and EUR 1
- 1000 coins for each of the denominations of EUR 0.50 and EUR 0.20
- 2000 coins for each of the denominations of EUR 0.10, EUR 0.05, EUR 0.02 and EUR 0.01
- for smaller quantities, 100 coins of each denomination
(b) each bag or box shall bear the identifying details of the submitting natural or legal person, the value and the denomination contained, the weight, the date of packaging and the bag or box number; the submitting natural or legal person shall provide a packaging list with an overview of the bags or boxes submitted; where coins have been treated with chemical or other hazardous substances, the standard packaging units shall be accompanied by a written declaration specifying the exact substances or processes which have been used;
(c) where the total quantity of euro coins unfit for circulation is smaller than the requirements referred to in point (a), those euro coins shall be sorted by denomination and may be submitted in non-standard packaging.
A handling fee of 5% of the value of the submitted euro coins which are unfit for circulation may be withheld from the reimbursement or replacement of those euro coins.
In the event that anomalies are present in a sample of coins taken from a box or bag as part of the verification process, it is necessary to check the entire bag or box (see Article 11(2) of Regulation (EU) No 1210/2010 of the European Parliament and of the Council). In this case the handling fee may be supplemented by an additional 15% fee of the nominal value of the submitted euro coins.
Where a lodgement of euro coins includes coins treated with chemical or other hazardous substances to such a degree that they may be deemed by the Bank to harbour a health risk for handlers, the charges levied shall be supplemented by a further fee equivalent to 20% of the value of the euro coins submitted. The Bank may, at its sole discretion, refuse to give any value for such coins notwithstanding that it has withdrawn them from circulation.