Themed Inspections 

Are you looking for information on themed inspections relating to:

Insurance Companies

Consumers' Experience of the Motor Insurance Claims Process

Review of Health Insurance Renewal Process - March 2016

Review of Annuity Sales Process - January 2016

Review of Sales Incentives to direct employees of Insurance Companies, Credit Institutions and Investment Firms - July 2014

Review of Annual Personal Pension Statements - May 2014

Review of Sales Incentives paid to direct employees of Insurance Companies - November 2013

Household Property Claims Themed Inspection - October 2013

Review of Implementation of Consumer Protection Code 2012 - June 2012

Third Party Personal Injury Claims - October 2011

Complaints Handling by Insurance Firms - April 2011

Third Party Motor Insurance Claims Processing - November 2010

Minimum Competency Requirements Themed Review - July 2010

Renewal of Motor Insurance Policies & Home Insurance Claims Processing - June 2010

Suitability of Investment Products Sold to Older Customers - February 2010

Review of Claims Handling for Payment Protection Insurance Policies - July 2009 

Examination of Sales and Premium Review Process of Unit Linked Whole of Life Policies - December 2008

Examination of Travel Insurance Claims - September 2008 

Review of Third Party Motor Insurance Personal Injury Claims - January 2008

Review of the Sales of Serious Illness Cover Policies - December 2007 

Credit Institutions and Mortgage Lending

Review of Sales Incentives to direct employees of Insurance Companies, Credit Institutions and Investment Firms - July 2014

Research highlights positive experience of borrowers engaged in the Mortgage Arrears Resolution Process (MARP)

Themed Inspection:  Sale of Payment Protection Insurance - June 2012

Review of Implementation of Consumer Protection Code 2012 - June 2012

Review of Implementation of the Code of Conduct on the Switching of Current Accounts with Credit Institutions - December 2011

Review of Out of Order Activity Fees on Current Accounts - December 2011

Review of Lenders Compliance with the Code of Conduct on Mortgage Arrears - June 2011

Inspection of Bank's promotional interest rates - May 2011

Review of Tracker Bonds' Key Features Documents - March 2011 

Themed Inspection of the Code of Conduct on Mortgage Arrears (CCMA) - September 2010

Themed Inspection on Residential Mortgage Arrears and Reposessions - April 2010

Suitability of Investment Products Sold to Older Customers - February 2010 

Minimum Competency Requirements Themed Review - November 2009 

 Transparency of Personal Current Accounts - July 2009

Examination on the Management and Reporting of Charging Errors - July 2009

Examination of Arrears and Repossessions Handling Procedures - December 2008 

Complaints Handling in Credit Institutions - November 2008 

Review of the Sale of Investment Products - June 2008 

Review of Certain Aspects of Credit Card Compliance - November 2007

Survey of Sales processes of regulated mortgage providers - September 2007

Review of Payment Protection Insurance - February 2007

 

Retail Intermediaries

Results from Themed Inspections - May 2015

Minimum Competency Requirements Themed Review - October 2010

Insurance Intermediaries Compliance with Client Premium Account Regulations - June 2010 

Mortgages referred to Specialist lenders by Mortgage Intermediaries - June 2010 

Examination of mortgage intermediaries and potential conflicts of interest - December 2008 

Review of Charges and Premium Rebates - March 2008 

Stockbroking & Investment Firms

Structured Retail Products Themed Inspection - September 2016

    Contracts for Differences for MiFID authorised Investment and Stockbroking Firms  

    Provision of Information to Clients in Relation to Costs and Charges - December 2014

    Review of Sales Incentives to direct employees of Insurance Companies, Credit Institutions and Investment Firms - July 2014

    Best Execution under MiFID Themed Inspection of Investment & Stockbroking Firms - July 2012

    Complaints Handling by Investment & Stockbroking Firms - June 2011

    Review of CFD/Spread Betting Firms' Compliance with MiFID Regulations - June 2011 

    Suitability of Investment Products Sold to Older Customers - February 2010 

    Client Categorisation Systems of Investment and Stockbroking Firms - September 2008 

    Moneylenders

    Inspection of Licensed Moneylenders APRs and Costs of Credit - March 2013

    Inspection of Licensed Moneylenders - February 2011 

    Debt Management Firms

    Inspection of compliance by Debt Management Firms

     

    Consumer Protection Code: Thematic Inspection of Compliance by Debt Management Firms

    Code of Conduct on Mortgage Arrears

    Code of Conduct on Mortgage Arrears Themed Inspection