Contact us
Our public contacts helpline, 1890 777777, is open Monday to Friday from 09.00 - 18.00.
For general information on central bank operations and financial sector regulation contact the Public Contacts Unit at enquiries@centralbank.ie
Opening Hours
The Central Bank of Ireland is open from 9.30am – 5.00pm, including lunchtime.
Exchanging old Irish currency to euro and purchasing collector coins: the Tellers Section is open 10:00 – 15:30 Monday to Friday, excluding Bank holidays. The contact number is (+353) (0)1 224 6110.
Other services
For details on how you can exchange Irish currency for euro by post, please click here.
For details on the commemorative coins and coinsets for sale, please click here.
You can check whether a financial services provider operating in Ireland is regulated by the Central Bank on our Registers website.
Mortgage Arrears - A Guide to Dealing with your Lender
Please have a look at our new Consumer Guide and Frequently Asked Questions to help you in dealing with your lender should you fall into arrears.
On 20 April 2011, the Central Bank issued an industry standard format for the standard financial statement (SFS). This SFS must be used by all lenders from 1 July 2011.
The purpose of the SFS is to gather relevant financial information from a borrower in arrears or pre-arrears. The SFS is essential to the effectiveness of the Mortgage Arrears Resolution Process and the new standard format will ensure that assessments of borrowers’ cases will be based on a common analysis of their financial circumstances.
Financial Measures Programme
On 31 March 2011 the Central Bank published a report on the Financial Measures Programme (FMP). The FMP implements the Central Bank's Obligations under the agreement between Ireland and the IMF, ECB and EU.
Answers to some general questions that you may have are available here
EU/IMF programme for support
On 28 November, the Government announced the provision of €85 billion of financial support to Ireland by Member States of the European Union through the European Financial Stability Fund and the European Financial Stability Mechanism, bilateral loans from the UK, Sweden and Denmark, and the International Monetary Fund's Extended Fund Facility on the basis of specified conditions. View further information in relation to the EU/IMF programme here
Guarantee Schemes
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Useful websites
You will find further useful information at the websites below: