Consumer Protection Code

Revising the Code

The Consumer Protection Code 2025 will take effect on 24 March 2026 following a 12-month implementation period. Until then, the existing Consumer Protection Code 2012 continues to apply to regulated firms, and the protections that are currently in place remain effective.

The Purpose of the Revisions

With the publication of the revised Consumer Protection Code, we aim to:

• Deliver a modernised Code that reflects how financial services are delivered in a digital world.
• Ensure firms effectively incorporate customers’ interests into their strategy and decision-making.
• Create a package of updated protections that reflect how consumers are accessing financial services today. 
• Provide clarity and predictability for firms on their consumer protection obligations 
• Support consumers and firms in accessing and navigating the Code.

Codes, Tools and Guidance