Consumer Protection

Overview

Protecting consumers is at the heart of the Central Bank’s work. Our role is to ensure that the best interests of consumers are protected while enhancing confidence and trust in the financial system through effective regulation. We fulfil our consumer protection responsibilities across our entire mandate, using our collective, broad policy and technical expertise.

We actively engage and collaborate with our many partners including the Consumer Advisory Group, consumer representative groups, other State agencies, the financial industry, the government and EU partners including international regulators. We also work closely with the other bodies responsible for financial services consumer protection in Ireland, the Financial Services and Pensions Ombudsman and the Competition and Consumer Protection Commission, to deliver our shared purpose of strong protections and fair outcomes for consumers.

Our Consumer Protection Outlook Report sets out the five key cross sectoral risks facing consumers of financial services and the work we will do to deliver on our Strategy in relation to these risks. This work ranges from enhancing our effectiveness as supervisors to following through on existing work to secure outcomes that serve the best interests of consumers.

We monitor compliance with consumer protection requirements using a range of methods including:

Other useful links

Additional information which you may find useful is available in the links below:

Industry Presentations

A Regulatory Perspective on Consumer Risk | pdf 462 KB Preparing for applications under PSD2 regulatory implications from Brexit | pdf 545 KB