Mystery Shopping 

Mystery shopping is one of the tools used by the Central Bank to monitor compliance with our statutory codes of conduct. We also monitor compliance with other consumer protection requirements applicable to financial services providers operating in Ireland, including various European directives.

The subject of our mystery shopping exercises are financial products or service such as:

Personal Account Switching Code Mystery Shop 2 February 2009 | pdf 15 KB Foreign Exchange Mystery Shop 9 December 2008 | pdf 15 KB Money Transmission Mystery Shop 23 October 2008 | pdf 15 KB Foreign Exchange Mystery Shop 10 December 2007 | pdf 16 KB