Tracker Mortgage Examination


The Central Bank of Ireland has published the final report on the tracker mortgage examination, as it has concluded the supervisory phase of the Examination.  An updated FAQ and infographic for consumers has also been published. Tracker Mortgage Examination Update - July 2019 Update on Tracker Mortgage Examination - July 2019 | pdf 870 KB


Since 2010, the Central Bank of Ireland has identified and pursued tracker mortgage-related issues with lenders. As new issues continued to emerge, we decided that a system-wide review was necessary, to ensure that all lenders are acting in their customers' best interests.

We wrote to 15 lenders in December 2015 setting out the framework for carrying out the Tracker Mortgage Examination. The Examination covers all mortgage lenders who have sold tracker mortgages in Ireland at any time in the past. It covers both banks and other regulated lenders, and also includes lenders that are no longer selling mortgages as well as mortgages that have been redeemed or switched to another lender.

The Examination requires all lenders to examine:

  • The extent to which they met their contractual obligations to their customers
  • Their compliance with their obligations under relevant consumer protection regulations in their dealings with their customers
  • Their communications with customers in respect of these matters.

Progress updates

The Examination is progressing and all lenders having commenced redress and compensation. The results are becoming evident in terms of the numbers of people identified and the scale of the redress and compensation paid. Regular progress updates on the Examination have been published and a final report was published on 16 July 2019 setting out that the supervisory phase of the Examination is concluded.

Information for consumers:

See also: