Consumer Protection Research

Industry Research on the Digitalisation of Financial Services - June 2017 | pdf 12176 KB Mortgage Switching Research – April 2017 | pdf 1457 KB Consumers Experience of the Motor Insurance Claims Process Research – February 2017 | pdf 1488 KB An Experimental Investigation of Personal loan Choices – July 2016 | pdf 2728 KB PRICE LAB - An Investigation of Consumers’ Capabilities With Complex Products – May 2016 | pdf 2380 KB Complaints Handling within Regulated Financial Services Firms - Consumer Research – May 2016 | pdf 10267 KB Renewal of Private Health Insurance - Consumer Research – March 2016 | pdf 2082 KB Report on the Licensed Moneylending Industry – November 2013 | pdf 1037 KB A Report on the Licensed Moneylending Industry – March 2007 | pdf 190 KB