Reviews and Research 

As part of the Central Bank’s compliance monitoring we conduct consumer protection research and reviews such as:

Industry Research on the Digitalisation of Financial Services | pdf 12176 KB Social Media Monitoring Consumer Protection Bulletin – May 2017 | pdf 1852 KB Consumer Protection Bulletin - Motor Insurance – 20 April 2017 | pdf 1331 KB Mortgage Switching Research – April 2017 | pdf 1457 KB Consumers Experience of the Motor Insurance Claims Process Research – February 2017 | pdf 1488 KB An Experimental Investigation of Personal loan Choices – July 2016 | pdf 2665 KB Consumer Protection Bulletin - Code of Conduct on Mortgage Arrears – 20 May 2016 | pdf 1551 KB PRICE LAB - An Investigation of Consumers’ Capabilities With Complex Products – May 2016 | pdf 2325 KB Complaints Handling within Regulated Financial Services Firms - Consumer Research – May 2016 | pdf 10028 KB Consumer Protection Bulletin - Personal Credit – March 2016 | pdf 2200 KB Renewal of Private Health Insurance - Consumer Research – March 2016 | pdf 2034 KB Discussion Paper on Payment of Commission to Intermediaries – 2016 | pdf 1242 KB Feedback on Desk Based Review on Governance of Errors’ processes Within Banks and Insurers – December 2015 | pdf 248 KB Consumer protection Bulletin - Current Accounts and Switching – November 2015 | pdf 1763 KB Update to Personal Current Account Profiles - Consumer Protection Directorate – 2015 | pdf 657 KB Information on the Bank Charges Approval Process – May 2014 | pdf 784 KB Summary Report of the Payment Protection Insurance Review – 2014 | pdf 483 KB Report on the Licensed Moneylending Industry – November 2013 | pdf 1014 KB An overview of errors notified to the Central Bank by insurance companies – March 2013 | pdf 1238 KB An overview of errors notified to the Central Bank by credit institutions – March 2013 | pdf 1449 KB Research highlights positive experience of borrowers who engage in Mortgage Arrears Resolution Process – February 2013 | pdf 373 KB European Communities (Payment Services) Regulations2009 (S.I. NO.383 of 2009) – March 2012 | pdf 1865 KB A review of personal current account charges – 2011 | pdf 1635 KB Desk Based Review of Tracker Rate Mortgage Switches – August 2010 | pdf 299 KB Review of Transparency of Personal Current Accounts – July 2009 | pdf 389 KB Concerns about Sales of Investment Products – June 2008 | pdf 22 KB A Report on the Licensed Moneylending Industry – March 2007 | pdf 186 KB