Consumer Protection Code

Whether you are making a payment, seeking financial advice, buying insurance, or applying for a mortgage, the Consumer Protection Code is designed to ensure you receive fair treatment, clear information, and real protections whenever you need them.

As a cornerstone of Central Bank of Ireland’s consumer protection framework, the Consumer Protection Code:

• Reflects the way financial services are provided in a digital world
• Enhances clarity and predictability for firms on their consumer protection obligations
• Provides protections for consumers.

The Central Bank of Ireland’s new Consumer Protection Code imposes statutory obligations on regulated financial service providers to put your interests at the heart of how they design, sell and explain financial products and services – and how they support you to make confident financial decisions.

It covers a wide range of everyday financial services, from insurance to banking to borrowing and investing.

It includes specific requirements to help you find the best option to suit your needs and to switch from one product to another.

It introduces new safeguards against frauds and scams and protections for people in vulnerable circumstances.

And it gives you rights.

In particular, the right to complain if you are dissatisfied with the service you receive, and the right to have that complaint dealt with properly.

The Central Bank of Ireland is introducing the new Consumer Protection Code to secure your interests and help you support your financial wellbeing.

So, I encourage you to explore our website to gain a better understanding of how the Code can protect you. And through our website survey, we welcome your feedback to ensure we can continue to support you as a consumer of financial products and services.