Requirements and Guidance for Retail Credit Firms and Home Reversion Firms   

Consumer Protection Requirements

Please see relevant Requirements and Guidance reference material listed below: Consumer Protection Code 2012 | pdf 1750 KB Consumer Protection Code | pdf 2334 KB Addendum to Consumer Protection Code | pdf 168 KB Consumer Protection Code Clarifications Document | pdf 198 KB Clarification on Provision 4.14 of the Consumer Protection Code | pdf 27 KB Minimum Competency Code 2012 | pdf 1173 KB Minimum Competency Requirements | pdf 926 KB Addendum to Minimum Competency Requirements | pdf 178 KB Code of Conduct on Mortgage Arrears | pdf 784 KB Code of Conduct for Business Lending to Small and Medium Enterprises | pdf 515 KB